Making the right choice when it comes to the best email marketing services is incredibly important.
And do you know why?
According to recent statistics, in 2019, global email usage amounted to 3.9 billion users.
That number is set to reach 4.3 billion in 2023.
And what’s more interesting, is that the same study shows that 81% of small businesses rely on email as their primary customer acquisition channel.
But the problem is, so many entrepreneurs do email marketing wrong. It’s so much more than having a list of addresses you send messages to every once in a while.
So where do you begin? All successful email marketing starts with choosing the right software for the job.
This is where this ultimate guide comes in. With so many choices available these days, I’ve researched and compiled a list of 20+ of the best email marketing service providers and platforms, so that you can pick the one that best suits you and your business.
You’ll find my top recommendations for both beginners (such as ConvertKit) and more advanced marketers (such as ActiveCampaign).
You’ll also learn many other insights on why email marketing software is important, how to choose the right software, and much more.
Excited? Let’s get stuck in!
What are the best email marketing services & software?
In this day and age, there is no shortage of good email marketing software. Which is both a good and a bad thing.
The good news is that you have so many options available at your fingertips, you’re bound to ultimately find something that works for you.
The bad news, on the other hand, is ironically the same thing. There’s so much choice out there, overwhelm is easy.
My advice is simple: choose the right software based on your specific needs, rather than going for the cheapest one or the one that boasts the most features.
We’ll dig deeper into how to pick the best email marketing service at the end of this article.
But for now, let’s look at some of the best options out there, all thoroughly examined with a full breakdown of their pros and cons, their main features and pricing plans.
Email Marketing Services Reviews
Here are my picks for the 20+ best email marketing services, software and platforms. After the list, you’ll find an in-depth review of each tool. Enjoy!
- Kit (formerly ConvertKit)
- Beehiiv
- Mailerlite
- GetResponse
- ConstantContact
- Flodesk
- ActiveCampaign
- SendFox
- Drip
- AWeber
- Keap (previously Infusionsoft)
- HubSpot
- MailChimp
- Klaviyo
- Moosend
1. ActiveCampaign
Let me cut right to the chase here, ActiveCampaign is by far my top recommendation when it comes to email marketing software.
Their lists and subscriber tagging system is second to none, but the real killer-feature here is their powerful automations system.
I’ve tried many email marketing tools over the years, but nothing comes close to what ActiveCampaign allows you to do.
It might be a little advanced for some, and the first impression you get from the software might get a little overwhelming.
But if you’re planning on being in the email marketing game for a long time, you should definitely check out ActiveCampaign, and let the software ‘grow with you’ as you expand your business.
Last but not least, ActiveCampaign has consistently been the best performer when it comes to email deliverability.
Who is ActiveCampaign for?
Entrepreneurs and small businesses who are a little more advanced with their email marketing.
It’s an incredibly powerful tool, and if you plan on implementing automations any time soon, ActiveCampaign will definitely be your best pick.
Key features
- ‘Regular’ broadcast emails
- Autoresponders
- ‘Triggered’ emails based on purchases, site visits, etc.
- Targeted emails
- Advanced email funnels and automation
- Scheduled emails
- Pre-made email templates
- Conditional content
- Site tracking
- Audience segmentation
Pros
- It’s probably the best when it comes to automations
- Top-notch deliverability rates
- Great split-testing features
- Pro-looking email templates
- Excellent support
- Free trial available
- Countless integrations
- You can share automations easily
Cons
- Interface can be overwhelming when you first use it
- Can get expensive as your audience grows
- Might be ‘overkill’ for some smaller businesses
Pricing
ActiveCampaign offers a 14-day free trial.
Once that is over, charges are based on the number of subscribers you have on your list. Billing can occur monthly or annually (at a discount).
There are 4 pricing plans. The Lite plan does the job, but to get the best of ActiveCampaign’s powerful features, you’ll need to go with a higher-priced plan.
As an example, we’ve set the number of subscribers to 1000. Here’s what you will be charged for each plan.
Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns.
2. Kit (formerly ConvertKit)
ConvertKit has become an incredibly popular choice among bloggers in recent years.
It began with a focus on simplicity, great design and ease of use, but it has recently added some advanced features (such as ‘visual’ automations), which make it a much more powerful tool than it was when the company started out.
Its great landing page editor and super easy-to-create forms make it a great one-stop-shop for those who need a tool that does not come short when it comes to features, but at the same time is not as complicated to use as some of the other more-advanced platforms out there.
Pricing, too, is great if you’re looking for a more affordable option.
Who is ConvertKit for?
ConvertKit is great for solopreneurs, bloggers (even pros), authors, vloggers.
Key features
- Easily customizable and embeddable sign-up forms
- Great landing-page templates
- Email ‘designer’
- Automations (with visual editor)
- Advanced reporting
- Subscriber segmentation and tagging
- Countless integrations
Pros
- Great all-in-one tool for those who are just starting out
- Visual automations editor works great
- Forms and landing-pages can be used even without a website
- Extremely user-friendly UI
- Accessible price
- Free trial
Cons
- Lacks some more ‘advanced’ features
- Reporting can be improved
- Deliverability has worsened a little over the years
Pricing
ConvertKit offers a 14-day free trial to test the software out.
There are two plans you can choose from, which are billed monthly or annually.
The free plan can be free forever, but only up to 1k subscribers (and lacks automation features).
The “Complete” plan’s price varies on the number of your subscribers.
Free Plan: Only up to 1k subscribers. No automation. No reporting
Complete Plan (e.g. 1k subscribers): $29/month or $25/month (paid annually). Unlimited features.
ConvertKit helps online creators with their email marketing. This is my email marketing software I personally use in my business.
3. GetResponse
GetResponse is one of the oldest-standing email marketing tools out there.
However, it has come a very long way since the company was founded in the early 2000s.
Today, it is a suite of tools which include email marketing, of course, but also marketing automations features, a webinar platform, a landing page builder and much more.
Its strongpoint is definitely its automation feature, which is implemented in both emails and in a proprietary tool called AutoFunnel:
AutoFunnel allows you to create a fully functioning funnel from scratch with fill-in-the-blanks templates and ready made emails, Facebook Ads and landing pages. All with a click of a button.
If you’re looking for an easy-to-use that’s a little more advanced than ConvertKit, GetResponse might be your best bet.
Who is GetResponse for?
GetResponse is a happy medium between ActiveCampaign and ConvertKit. It’s best suited for medium-sized businesses who don’t need an overwhelmingly large number of features, but are ready to implement more advanced things like automations.
Key features
- Newsletters, autoresponders and automated emails
- Segment-specific emails
- ‘Perfect Time’ and ‘Time Travel’ delivery tools
- Automated blog digests
- Drag-and-drop email editor
- Custom and dynamic content in emails
- Split-testing features (subject lines, email content, delivery times, etc.)
- Over 170 integrations
Pros
- Automations work great
- Templates have a ‘pro’ feel
- Visual automations workflow interface is top-notch
- Many other features apart from email can be added in higher-priced plans
Cons
- Reporting could be better
- Integrations sometimes have glitches
- Deliverability score not great
Plans And Pricing
GetResponse has a 30-day free trial. After that, you can be billed monthly, every 12 months (-18% discount), or every 24 months (-30% discount). Plans vary on list-size. Here’s a breakdown of their plans for a 1k-subscriber list:
Basic Plan: $15/month. All email marketing features included, but limited to 1 sales funnel.
Plus Plan: $49/month. Also includes Automation Builder (max 5 workflows), up to 5 sales funnels and 5 webinar funnels.
Professional Plan: $99/month. Unlimited Automation Builder, webinar platform and unlimited funnels
Enterprise Plan: $1,199/month. This is only for those who have list-sizes exceeding 100k subscribers.
GetResponse is an AI-powered email marketing and automation platform that helps businesses create campaigns, nurture leads, and optimize conversions with AI-driven insights.
4. Drip
When the company first started (and when it was acquired by LeadPages in 2016) Drip aimed at winning over many pro-bloggers as the best alternative to ConvertKit.
In recent years, though, the company’s direction has changed a lot. Drip now markets itself as a full-blown “e-commerce CRM”, and showcases its integrations with Shopify, WooCommerce and Magento as its main features.
Drip handles email marketing in a different way from other providers (it uses ‘tags’ and ‘events’ instead of lists).
Automations – once the company’s strongpoint – are still some of the best out there.
Who is Drip for?
If you own an e-commerce store, Drip is a no-brainer choice: its integrations and automations (based on customer behavior) make it a killer option for engaging with your customers.
Key features
- Advanced customer-data collection
- Deep segmentation
- Personalized content
- Behavior-based automations
- Facebook and Instagram integrations
- In-depth reporting
- Workflow split-testing
Pros
- Probably the best CRM for ecommerce store owners
- Great integrations
- Lets you reach customers in multiple ways
- One of the best form-builders out there
- Great reporting
Cons
- Unsuitable for ‘general’ use
- Quite expensive compared to other tools
- Customer support not great
- Average deliverability score
Plans And Pricing
Drip offers a free 14-day trial. After the trial is over, pricing is based on the size of your list.
There is only one plan to choose from, which includes all features, and payments can only be made on a monthly basis.
Here’s a breakdown of Drip’s pricing based on email-list size:
5. Constant Contact
Constant Contact is one of the oldest players in the email marketing software game.
It was founded way back in 1995, and even though many entrepreneurs swear by it, overall the platform feels a little outdated in comparison with some of its competitors.
But it definitely has its strengths: the email editor is sleek and easy to use, and you get niche-specific templates you can customize to fit your needs.
Email automation is a little on the ‘simple’ side, but that could be a good thing if you’re not looking for advanced features.
Overall, small-medium businesses and solopreneurs are probably better off using a more updated (and cheaper) platform such as ConvertKit.
Who is Constant Contact for?
Businesses looking for a platform that does its job, but don’t really care about taking their email marketing to the next level.
Key features
- Drag-and-drop email template editor
- (Simple) automation features
- Email triggering based on clicks
- Subscriber segmenting
- Pop-ups
- A/B Testing (limited to subject lines)
Pros
- Deliverability results are great
- Over 270 integrations
- Easy to use interface
- Great niche-specific templates to choose from
Cons
- Expensive when compared to similar providers
- Automation feature possibly ‘too basic’
- Some features look and feel outdated
Plans And Pricing
Constant Contact is one of the few providers who offer a full 30-day free trial.
The pricing is then based on the number of people on your list.
There are two plans to choose from, which are billed monthly.
Email Plan: starts at $20/month
Email Plus Plan: starts at $45/month
Here’s a table breaking down the various prices based on number of contacts:
Constant Contact offers powerful email marketing tools for small businesses, bloggers, and entrepreneurs. Automate email marketing campaigns and more!
6. AWeber
Together with MailChimp, AWeber used to be one of the only choices for online marketers when it comes to email marketing services.
Specificlly, AWeber was the go-to platform for those who needed automation (which MailChimp didn’t use to offer).
Since then, AWeber has undergone some pretty major changes and is still a serious contender for the best email service provider.
Some bloggers have been with AWeber since the very start, and still recommend it as the go-to solution, especially for those who use a lot of affiliate marketing in their emails.
It’s quite feature-rich (automation being one of its strong-points), and reasonably priced.
What’s even more interesting is that all features are included in each plan, so you won’t need to pay for extra perks.
Who is AWeber for?
AWeber is a good solution for beginners, but for the same price, I’d recommend a more ‘updated’ solution such as ConvertKit.
It is not especially suited to advanced marketers (it lacks many essential features): if that’s what you’re looking for, I’d much rather go with ActiveCampaign.
Key features
- Automatic creation of emails from blog posts
- Drag-and-drop email editor
- HTML templates
- (Basic) automations
- Subscriber tagging
- Can be used by teams
- Split testing
- Offers 3 mobile apps
Pros
- Good email deliverability
- List management is easy with automations and tagging
- Great selection of form and email templates
- In-depth reporting (for broadcasts)
- Great support
Cons
- Automations are very ‘bare-bones’
- Gets expensive with many subscribers
- Some features look and feel outdated
- No A/B testing capabilities
- Very basic reporting for automations
Pricing
AWeber offers a generous 30-day free trial. When the trial is over, you can choose between various plans, based on the number of your subscribers.
The good thing is that you get the full set of features even in the cheapest plan.
The bad news is that since it’s subscriber-based, you might be also paying for unsubscribes!
Payment is made monthly, but quarterly and annual billing options are also available.
Here’s a table breaking down the various prices based on number of contacts:
Powerfully-simple email marketing designed to help your small business grow.
9. Keap (formerly Infusionsoft)
Formerly known as Infusionsoft, Keap is the gorilla in the room when it comes to email service providers.
Take any big-name marketer and you’ll probably find they are using Keap as their main CRM and email software.
Keap is probably the most complete email marketing platform out there as for what it can actually do, but that comes at a very high price (literally).
If automations and advanced sales pipelines are your thing, then look no further than Keap.
Its “workflow builder” is probably the best in the game: creating funnels using it isn’t easy, but the possibilities here are really endless.
Who is Keap for?
Large corporations and businesses, entrepreneurs with a very hefty budget.
Key features
- Workflow and campaign builder
- Full-fledged CRM system
- Advanced customer data reporting
- Advanced customer segmentation and tagging
- Customizable templates
- Advanced reporting
Pros
- Probably the most sophisticated solution out there
- Clean and customizable user interface
- Great funnel creation capability
- Over 100 integrations
Cons
- Very expensive
- No free plan
- Steep learning curve
- Lacks split-testing features
Pricing
Keap comes with a mandatory ‘setup-fee’ (between $99 and $999, depending on your plan of choice). This also includes coaching on how to use the software.
Keap offers three monthly pricing plans. The main difference is in the features you’ll get:
![15 Best email marketing services, software & platforms ([currentyear]) 7 Best Email Marketing Software - Keap Infusionsoft Pricing](https://wordpress-544058-1746860.cloudwaysapps.com/wp-content/uploads/Best-Email-Marketing-Software-Keap-Infusionsoft-Pricing-1024x664.png)
Keap Grow: $79/month
Keap Pro: $149/month (includes Marketing and Sales Automation)
Infusionsoft: $199/month (includes CRM feature).
There is one caveat, here. Each plan only allows a maximum of 500 contacts on your list and 1 user.
If you have more people on your list, the price increases accordingly:
12. HubSpot
The more seasoned marketers out there will instantly recognize HubSpot. It is an all-in-one powerhouse that can take care of most aspects of your marketing, including blogging, SEO, CRM, video hosting, social media and, of course, email.
Hubspot’s email marketing platform is extremely powerful, and it’s right up there with the best when it comes to the features it offers.
Its contact-management and sales-pipeline capabilities are top-notch, and so is their email builder. Automations are good, too, but are not quite comparable to the likes of ActiveCampaign or Keap.
If you’re looking for a one-stop-shop that can cater to all of your marketing needs, then Hubspot might be what you need.
Who is HubSpot for?
Larger businesses (with bigger budgets) who need “everything taken care of”
Key features
- Automated sequences
- Customizable email templates
- Personalized subject lines and content
- Advanced A/B testing
- In-depth reporting
Pros
- Great form-builder
- Great contact-management features
- With its GMail extension, you can track and automate outreach
- Fully optimized for mobile
- Over 300 integrations
Cons
- There are better alternatives when it comes to email automations
- Very expensive
- No free trial
Pricing
HubSpot’s ‘Marketing Hub’ can be paid-for on a monthly or yearly basis (20% discount).
Email marketing is featured even in their ‘Starter’ plan, but if you are looking for more advanced features, you’ll have to upgrade to the ‘Professional’ plan, which will set you back a staggering $800/month.
On top of all that, you will also need to pay for HubSpot’s ‘Onboarding Fees’ ($3,000/one time).
Here’s a full breakdown of the options when it comes to HubSpot’s pricing:
14. Mailerlite
Don’t be fooled by its name: Mailerlite is indeed a simple and pretty straight-forward service, but you’d be surprised at some of the more advanced features you get with it, at a fraction of the price.
It’s got a powerful drag-and-drop editor, A/B testing features, audience segmentation and even a visual automations creator.
And despite being a fairly ‘young’ tool, it consistently scores around 95% as for deliverability.
Bare-bones as it might seem, it could actually be a great alternative for those who want to get started with email marketing right away.
Who is Mailerlite for?
Small businesses and entrepreneurs who are just starting out, want a tool that gives them enough features to get going and have a fairly limited budget.
Key features
- Drag-and-drop editor
- Landing pages, popups and embedded forms
- (Basic) automation
- (Basic) segmentation
- A/B testing
- Embeddable surveys in emails
Pros
- Very affordable
- Extremely easy to use
- Great UI
- All the essential features are there
- Great deliverability score
Cons
- Lacks some more ‘advanced’ features
- Stats and analytics are very basic
- No use of tags
Pricing
As you’d expect, Mailerlite’s pricing structure is extremely simple and straightforward.
For an entry-level list of up to 1k subscribers, you even get a 100% free plan (though capped at 12,000 emails/month).
You can also try the software free for 14-days, then decide.
As the number of your subscribers grows, so does the price, but it’s always extremely affordable:
16. Mailchimp
Mailchimp is probably the best known email service provider out there. It’s used by thousands of businesses, ranging from bloggers, startups, creators, authors and online marketers.
Its main strongpoint is its pricing structure. If you have a list that’s smaller than 2k contacts, you’ll get a completely free plan (though with some limitations).
As your list grows, your are charged more, and consequently have access to more features.
Mailchimp is an excellent solution for many, and it’s definitely recommended for someone starting out who is looking for a tool that ‘does the job’.
But similar-priced options like ConvertKit offer more functionalities right from the get-go.
Who is Mailchimp for?
If you’re looking for a simple yet powerful solution, have a small list and are on a budget, Mailchimp is definitely for you.
And if advanced features are not your thing, this could be your tool of choice for a very long time.
Key features
- Contact segmenting
- A/B testing (subject lines, sending times, copy)
- Fully customizable templates
- Real-time analytics
- Facebook and Google Ads creator
- Website builder (beta)
- Over 700 integrations
Pros
- Very easy to use
- Constantly updated with new features
- Good deliverability
- Great variety of templates
Cons
- Bare-bones automations (no visual tool)
- Support isn’t the best
- Higher-level plans can get expensive
Pricing
MailChimp doesn’t offer a free trial. However, they do have a 100% free plan that will allow up to 2,000 contacts on your list (and basic functionalities).
Here are the starting prices for each plan, but the cost varies based on your list-size and on the features you get in each level.
![15 Best email marketing services, software & platforms ([currentyear]) 9 Best Email Marketing Software - Mailchimp Pricing](https://wordpress-544058-1746860.cloudwaysapps.com/wp-content/uploads/Best-Email-Marketing-Software-Mailchimp-Pricing-1024x649.jpg)
As an example, here are the ‘real’ prices for a list of 2,500 contacts:
Essentials Plan: $29.99/month
Standard Plan: $49.99/month
The Premium Plan only caters for lists larger than 10k contacts, and starts at $299/month.
23. Klaviyo
Klaviyo is an email marketing platform that is specifically built to seamlessly integrate with Shopify.
The overall structure of the software is very similar to that of many of its competitors, but the way in which it ‘communicates’ with Shopify gives the user much more power when it comes to customer management, tracking and reporting.
Their ‘Profiles’ feature, for example, lets you have a clear picture of a specific customer’s journey and actions, which is invaluable for crafting communications that are tailored to specific segments in your list.
Who is Klaviyo for?
Best suited to e-commerce store owners who are using Shopify
Key features
- Great integration with e-commerce platforms (mainly Shopify)
- Advanced segmentation options
- Website-behavior tracking
- Visual automations builder
- Fully customizable branding
- Advanced analytics and reporting
Pros
- Infinite possibilities when integrated with Shopify
- Pre-built workflows are really helpful
- “Profiles” feature provides invaluable customer data and insights
- Can also send SMS campaigns.
Cons
- Expensive even for smaller lists
- Users have reported some glitches here and there
Pricing
Klaviyo has different plans based on list-size. You can choose if you only want to use email, SMS or both.
For a 1,000-contacts lists, the cost for email-only is $30/month (unlimited sends):
As noted, the price increases as your list-size grows:
- Up to 1,000 subscribers: $30/month
- Up to 5,000 subscribers: $100/month
- Up to 10,000 subscribers: $175/month
27. Moosend
Moosend’s crisp and modern design is what immediately stands out in this all-in-one marketing platform. But that’s not its only claim to fame.
As an all-encompassing tool, it definitely caters for small businesses and solopreneurs, but it also has more advanced solutions and features that can make it suitable for e-commerce stores, agencies and SaaS companies.
It’s no wonder then that it’s trusted by huge names such as Vogue, Domino’s Pizza and Gucci.
Lastly, pricing is extremely competitive and the ‘free forever’ and ‘pay as you go’ plans make it a strong competitor to the likes of MailChimp.
Who is Moosend for?
Moosend is a really versatile and can be used by virtually all kinds of businesses, especially if limiting costs is a priority.
Key features
- Drag-and-drop editor + ready-made templates
- Automations workflow builder + pre-made templates
- Advanced email customization
- In-depth and real-time customer analytics
- Various integrations (CRMs, CMSs and e-commerce platforms)
Pros
- Great UI and easy-to-use interface
- Good pricing structure
- Works well with e-commerce platforms
- Great customer service
Cons
- Form integration into WordPress has glitches
- Direct integrations could be improved (though are available through Zapier)
Plans And Pricing
Moosend offers a ‘forever free’ plan for lists with up to 1,000 subscribers: there is no monthly limit to emails you can send.
If you’re list size is over 1,000, you can pay monthly, every 6 months (-15%) or annually (-20%). Of course, plans vary based on list-size:
However, Moosend also offers ‘Pay-as-you-go’ pricing. With this option, there are no monthly fees and you only pay per email you send. Here’s a breakdown of their pricing:
Email Marketing Software for Thriving Businesses
What Is Email Marketing Software?
Email Marketing Software (or Email Service Provider) is a tool (or set of tools) that will manage your email list and the sending of messages to that list on an ongoing (or automated) basis.
No, you can’t use GMail or Yahoo for your email marketing. You are going to need a tool that’s specifically built for that purpose.
The companies that build email service providers have a deep understanding of what is needed for successful email marketing.
What you’ll find included in a good email tool is often a set of features that you normally wouldn’t find in a ‘regular’ email platform (GMail, Yahoo and the rest).
Things like multiple lists, autoresponders, signup forms are all incredibly powerful tools you will definitely need in your email marketing endeavours, and even the most basic software include most (if not all) of them.
You really can’t operate effective email marketing without a dedicated platform.
What Are The Benefits Of Using Email Marketing Platforms?
Email marketing platforms are the best and most cost-effective way to manage communications with your contacts, leads and customers.
A good email service provider will enable you to do much more than your regular Gmail ever will, so choosing the right one is a crucial step you must take if you want to use email as a marketing channel in your business.
There are many benefits that come with a good email marketing platform. Here are some of the key ones you should consider:
1. Powerful Email Management
Sending emails to a list of hundreds or maybe even thousands of contacts with a ‘normal’ email tool such as Yahoo is virtually impossible.
An email marketing platform allows you to store your contacts’ emails in a safe place and lets you send broadcast messages to each of your addresses with a touch of a button.
2. Easier Email Creation
The best email service providers out there provide powerful email-creation tools such as drag-and-drop and WYSIWYG editors.
Plus, many offer pre-made templates that will make your messages look unique and professional.
3. Useful analytics
Two of the most important features in a good email tool are its analytics and reporting.
Data such as open rates, click-through rates and unsubscribe count are key metrics that will help you gauge the effectiveness of your campaigns.
Some email marketing platforms even show such reports in real time, giving you an immediate glance at your broadcast’s performance.
4. Creating stronger relationships
Email is undoubtedly the best and most ‘direct’ way you have to communicate with your audience.
A good email marketing tool lets you customise messages that are tailor-made to specific segments (or individuals) in your list, also allowing you to follow-up with these people on a regular basis.
5. Sales Automation
Automations are a key component in all good email service providers.
Some have more advanced capabilities, which let you create complex if/then rules which – with a bit of work – can really create a hands-off marketing machine that works for you on autopilot.
6. All-in-one solutions
The best softwares out there are all-in-one solutions that combine the power of email marketing with other essential tools such as CRMs, social media schedulers and many more.
Plus, through integrations with third-party apps, a solid email marketing platform can be the one-stop-shop for all your business’s marketing needs.
How Does Email Marketing Services Work?
Email marketing services are usually web-based apps (no installations needed) that allow marketers to send emails at scale, either as one-off messages (broadcasts) or as automated campaigns (autoresponders).
These softwares can also be used in various other ways, depending on each tool’s features.
Generally, an email marketing service can help you grow your list of subscribers, design and customise emails, segment your contacts and implement automations (ActiveCampaign and ConvertKit can do this very well for example).
What Are Some Email Marketing Best Practices?
It is no secret that email is still the best way to stay in touch with your customer-base, communicate with them on a regular basis and ultimately, make sales.
Many companies have realized that, and they make email a big part of their marketing efforts.
But doing email marketing well is not easy, especially if you are just starting out.
Here are some best practices you should follow to be successful in 2020 and beyond:
1. Clean your list
With every email you send, some people are going to unsubscribe. That’s completely normal and you shouldn’t take it personally.
But what you absolutely should do is keep your list ‘clean’.
Get rid of unsubscribes on a regular basis and run re-engagement campaigns so that your list is always in the best shape it could be (you can also automate this process).
Last but not least, beware that many email service providers make you pay for the total number of your contacts, and that includes unsubscribes.
Not much point in spending money for someone who doesn’t want to hear from you!
2. Use Segmentation
Most email marketing platforms let you segment your list based on a variety of factors (purchases, clicks, location, etc.).
Having your list split into clear segments lets you craft campaigns that are tailor-made to that specific audience’s interests, activities, etc.
Making your emails feel as ‘personal’ as possible will let your message come through as something that is specifically talking to your audience’s pain points, thus increasing engagement and the campaign’s overall effectiveness.
3. Use autoresponders (welcome series)
This is general good manners, but with email, sending an (automated) welcome message can go a very long way.
First of all, it shows your new subscriber you care about them and appreciate them joining your list.
Second, it can showcase your values and what you stand for, creating an immediate bond between you and your new contact.
Take time to craft a great welcome email (or series of emails): your subscribers will appreciate it and you, in turn, will reap the benefits.
4. Customize
The best email marketing softwares out there offer countless options you can use to customize your emails and make them unique and memorable. Take advantage of features such as dynamic content and merge-tags, and tweak the design of your messages to fit your brand.
Many email tools also offer templates that are pre-made to fit a specific goal you might have with a campaign. Don’t make your broadcasts look impersonal, but add a personal touch that will make your broadcast stand out from the crowd.
5. Don’t annoy people
Being consistent with your email marketing is key.
Craft a ‘plan of action’ and stick to it: how many emails will you send this month/week?
What will they be about?
Try to be as helpful as possible in your emails: don’t just use email to continuously pitch your products.
And most of all, don’t annoy people! If you find that you’re emailing too much, cut the frequency a little.
If you only email once a month, that might be too seldom.
Find what works for you and stick to that plan.
6. Analyze your data
Reporting and stats come as standard features in the majority of email service providers.
The data you get in these reports is extremely valuable.
With it, you can get an idea of how effective a campaign was overall: did many people click on the links in the message?
Did you have many unsubscribes?
Analyze your data carefully and use the results to make better-informed decisions before you send your next broadcast.
How To Pick The Best Email Marketing Software For You?
With so many options available these days, picking the right email marketing software is not easy.
But let me stress one point here: there is no right or wrong tool. It all comes down to the specific goals you have in your business and the features you absolutely can’t do without.
Apart from very few cases, all the email marketing services out there can handle basic tasks such as sending broadcasts, setting up autoresponders and providing some degree of reporting.
Those are the bare minimum things you should look for. Email marketing platforms like ConvertKit do a great job at this and are cheap to get started with.
However, if you need more ‘power’ under the hood, there are many options you can choose from (ActiveCampaign, which is what I use for my main business for example).
Analyze the list above and note down pros and cons of each tool you are considering.
But don’t be paralysed by all the ‘bells and whistles’. Pick an email service provider that works for you and get started (you can always switch later)!
Email Marketing Services FAQs
Here are some frequently asked questions about email marketing services.
What are my top 10 email marketing services?
Over the years, I have tried and tested many email marketing services. Some I’ve loved, some I just couldn’t get to work for me and my business.
These days, I have pretty much settled on what I feel are the best options out there.
Here is my list of the absolute top email service providers for 2020 and beyond:
ActiveCampaign
ConvertKit
Get Response
Drip
Constant Contact
Kartra
HubSpot
Ontraport
AWeber
Keap (Infusionsoft)
What is the best free email marketing services?
There are no email marketing tools that are 100% free. Especially as your list grows over time, you will be charged more and more – and in some cases those charges will be really steep if you’re on a budget.
That being said, MailChimp is probably your best bet if you are looking to get started for free and have a list that doesn’t exceed 2,000 contacts.
Other noteworthy options include SendinBlue, Mailjet and MailerLite.
What are some cheap email marketing services?
If you have a small budget, there are quite a few email marketing software solutions out there that offer freemium or cheap entry-level prices. Here are my top picks:
What are the best email marketing services for small business?
Small businesses are a little more ‘advanced’ than solopreneurs or bloggers who are just starting out.
That’s why they usually need a few more features and functionalities in their email marketing service compared to entry-level tools.
For small businesses, I 100% recommend ActiveCampaign. I use it on a daily basis and its set of capabilities has never let me down.
It’s got great deliverability for broadcasts, its autoresponders are top-notch and their automations are simply on another level.
What are the best email marketing software for ecommerce business owners?
Some email service providers have specialized in providing specific tools for e-commerce business owners.
The key point to consider here is their ability to integrate with the best and most widely-used e-commerce platforms.
Drip is an excellent choice because of its excellent integration with Shopify.
The two platforms ‘talk to each other’ perfectly and combined, they are a real powerhouse for store owners.
ActiveCampaign is another great choice. Even though it is not specifically built for e-commerce stores, it can work very well with just a few tweaks and some optimization work.
Finally, though a little pricey, Klaviyo integrates with platforms such as BigCommerce, Magento, Shopify and WooCommerce. You can read a full breakdown of its features in the list above (#23).
What is the best email marketing platform for Shopify?
When it comes to Shopify integration, Drip is the absolute best tool of the bunch.
Combined together, the two platforms become a full-blown ECRM that provides more customer insights and data, allows you to run personalized campaigns based on customer behavior, and much more.
What is the best email marketing platform for agencies?
Email marketing services need to really deliver when it comes to features if they are to be used by agencies.
My top recommendation here would be, once again, ActiveCampaign. Its advanced features are perfectly suitable for an agency. Plus, the way in which it allows you to export (and import) entire automations make it incredibly valuable for companies managing their clients’ email marketing.
That being said, other softwares that are worth a mention here are Drip, Infusionsoft (Keap) and HubSpot.
Email marketing services pricing table comparison coming soon.
Coming soon!
What email marketing services allow purchased lists?
The honest answer? I am not entirely sure. Some companies out there definitely allow purchased lists, but this is something I’ve never tried before.
And most of all, it’s something I definitely do not recommend.
Purchasing a list is like having a list of hundreds (or possibly thousands) of contacts who don’t know who you are, have never interacted with you on or off-line and probably couldn’t care less about your emails to them.
Building a list that’s engaged and made up of loyal fans that really want to hear from you and appreciate what you share and teach is a million times better.
And the results you’ll get from it in terms of sales won’t be remotely comparable. Trust me on that.
If you are looking to build (or grow) your list the right way, check out these in-depth articles…
What Are Some Must-Have Features Email Marketing Software Need To Have?
It has their own set of individual features that set them apart from the rest of the bunch.
But there are some must-have components every email platform absolutely shouldn’t do without (and which you should check when choosing the right software for you).
Here are … of the most important:
-> Ability to send both broadcast emails and setup autoresponders
-> Some degree of automation (preferably with a ‘visual’ workflow builder)
-> Segmentation (tag-based is best)
-> An email editor (most tools offer a drag-and-drop builder)
-> Ability to create (embeddable) forms to capture emails
-> Comprehensive knowledge-base or great customer support
What is email automation?
Automated emails are messages your email marketing platform sends ‘on its own’, without you having to manually press the ‘send’ button each time.
These emails are sent to your list (or segments of it) when certain conditions ‘trigger’ the software.
The most common example of email automation is a so-called ‘welcome series’. When a new subscriber opts-in to your list (through a form), your email service provider is automatically ‘triggered’ and a series of emails will be sent to that new contact on auto-pilot, usually over the course of a few days.
What is email segmentation?
You ‘segment’ a list when you divide it up into various sub-groups of contacts based on certain conditions.
This is usually done through ‘tags’: for example, if a person buys your course on photography, you might tag them as ‘Photography Course Customer’. That contact would then join your ‘segment’ of people who have purchased your course.
Segmenting is usually useful to better customize your emails, so that they are tailored to a specific segment of your audience.
What is email A/B Testing?
Also known as split-testing, this is done when you create two different variables of one specific element in your email and test them against each-other to see which was the most effective.
A very common example of this is subject-line testing: you create two different subject lines and each is sent to 50% of the contacts on your list.
The subject line that entices people more (that is, the one with the highest open-rate) is the winner. This allows you to gather data to make more informed decisions on what resonates best with your audience.
99% of email marketing tools offer some kind of A/B testing feature, including subject-line testing, email copy testing, CTA testing, and much more.
What different types of emails are there?
Emails vary based on their actual type (broadcast vs. autoresponder) or on their content.
Here are some of the most common email-types you’ll be likely to send at some point or another:
-> Newsletters
-> Confirmation emails
-> Welcome series
-> Re-engagement campaigns
->Special offers
-> Affiliate promotions
-> Testimonial-request emails
-> Curated-content broadcasts
-> New product announcement emails
-> Cart-abandonment emails
How accurate are your deliverability scores?
The benchmark ‘authority’ when it comes to email deliverability is a site called Email Tool Tester.
They publish regular reports and end-of-year roundup scores for most email marketing platforms.
What email marketing software does Navid Moazzez use?
At the time of writing this post, my email marketing is run through Kit (formerly ConvertKit)
Conclusion: Which Of The Best Email Marketing Services Will You Use?
There you have it. This article sums up all there is to know about the best email marketing services, software and platforms out there.
Make sure you study this list carefully before you choose, and when you do so, keep in mind that there is no ‘one-size-fits-all’ tool.
With so many email marketing software alternatives, your budget and the specific features you need should be your main focus.
With that being said, I recommend starting with ConvertKit if you want to test the waters and get started with email marketing right away.
If, on the other hand, you are a little more experienced or you know you need more advanced email marketing automation features, then look no further than ActiveCampaign.
Now, over to you!
Did you find this article useful?
Are there any email marketing service providers you are using that I did not mention?
What are your experiences with some of these email service providers?
Let me know in the comments below!
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